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Return Policy
At Hotter Than Ever Cosmetics, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used cosmetics and skincare products
- Gift cards
- Sale or clearance items
How to Initiate a Return
To start a return, please contact us at [your email address] with your order number and reason for return. Our team will respond within 2–3 business days with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a damaged or defective item, we are happy to offer an exchange. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Questions?
If you have any questions about our return policy, please don't hesitate to reach out to us at hotterthanevercosmetics@gmail.com